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Contact OkCupid Customer Service

OkCupid Phone Numbers and Emails

Legal:

  • (214) 576-3272
    DMCA Inquiries
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OkCupid Emails:

Customer Service
Legal
Copyright Infringement Inquiries
Media
Press Inquiries
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OkCupid Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • OkCupid Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    66% phone 34% email
  • The best phone number to call OkCupid is 2145763272. 16% of customers managed to speak with a real person.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as OkCupid may ask you for the following information to identify you as a customer: email, phone number or first and last name.

View full overview ›

How to Contact OkCupid Customer Service?

Most Popular Number:

(214) 576-3272
DMCA Inquiries
Total calls: 3 017 Issues resolved: 27 Last call: Nov 18, 2025

The company does not provide an OkCupid support number to contact customer service representatives directly. However, you can get in touch with customer care in various ways online. If you prefer communication via social media, you can send a direct message through the official page on Facebook. The OkCupid support agent will usually respond within several business hours. You can also reach the Help Center team with your questions and requests via email. The company’s website allows you to contact customer support using the online forms.

The OkCupid phone number for DMCA inquiries is 1-214-576-3272. Note that they do not deal with customer service-related issues at this phone line.

The OkCupid email to reach the customer care agents is support@okcupid.com. You can send your questions, concerns, compliments, and suggestions to this address. If you request assistance with account issues, the tech experts will help you identify the problem and guide you to fix it. The support assistants can also handle payment-related questions. If you want to file a complaint, write to grievanceofficerokc@match.com. To discuss legal inquiries, email the Legal Department representatives at legaldept@match.com. Note that they do not respond to emails sent to this address by non-law enforcement officials. Journalists and bloggers can email the company on media inquiries at press@okcupid.com.

There are several ways to contact the support team via the OkCupid phone app. Open the app on your mobile device and log into your account. Click the three dots icon in the top right corner of the screen and select the Help option. Choose the preferred way of communication to get in touch with OkCupid customer service. Here, you will find the support email links to send your questions and requests to the Help Center. You can also use the OkCupid in-app message feature to discuss your issue with the customer care advisor. The app also allows you to browse the Knowledge Section for information and answers to frequent questions.

You can access the OkCupid login page from the company’s official website. Click the Sign In button in the top right corner of the homepage and enter your credentials. You can also select the Log In With Phone option for faster access. Enter your phone number into the field on the www.okcupid.com login page and text your verification code. Note that data and message rates may apply. If you have difficulties logging into the OkCupid official site, click the Forgot Password link and follow the prompts to restore access. If you don’t have an account, click the Join OkCupid button on the left and follow the instructions to register.

PissedConsumer Club

Contact Information

OkCupid Website:

OkCupid Help Center:

Corporate Office Address:

OkCupid
555 West 18th Street
New York, New York 10011
United States

Fax:

+1(214) 853-4309

OkCupid Customer Service Reviews

1.4 / 5
Bad
Mariya R Ddh
So far 3 times I have written , called and communicated asking a simple question of what to do since my phone number has changed, how do I get to my account . Each time have spent 20 to30 minutes expl

It is a 1 way communication. Ikeepwritting asking the same question mentioning the same issue burger no support no assistance no help . Not good experience ina site that more than half are scammers

Tonimarie Agy
Ok Cupid

Like the app but the customer service should you need assistance when your app specifically breaks down is next to non existent

How Good is OkCupid's Customer Service?

Carlos S Xte
Carlos S Xte
Feels Disappointed | Nov 11, 2025

I bought a three month subscription and more or less amount it is stopped working for me. They wrote me an email. I answered them and they never fix the problem.

Read full quote
Rasheem Lmg
Rasheem Lmg
Feels Disappointed | Oct 07, 2024

I was charged too much when I first subscribed they charged me 69.99 then an additional 89.99 and I need to be reimbursed for 69.99 and I have not yet been reimbursed reimbursed for that

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Cason Zyj
Cason Zyj
Feels Disappointed | Oct 03, 2024

Frustrating

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Chayla Jxg
Chayla Jxg
Feels Disappointed | Sep 05, 2024

I'm still not able to sign in,why?

Read full quote
Nick W Lmp
Nick W Lmp
Feels Disappointed | Aug 02, 2024

They banned me fur no reason, without explainatikn. I can’t ebven log in to cancel my subscription

Read full quote
tiffany g Qwo
tiffany g Qwo
Feels Neutral | Jul 12, 2024

I liked okcupid until i got banned for no reason

Read full quote

Summary of OkCupid Customer Service Calls

3.2K TOTAL
CALLS
00:56 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call OkCupid?

Account Question:

  • “Reactive my account”
  • “Someone scamed my cell to open account”
  • “I can't access my account”

Payments and Charges Question:

  • “I was wrongfully charge”
  • “There was an attempted debit charge for $64.99. I am not a member and I never signed up and I do not use your”
  • “A paid for 3 months to see my likes and it doesn't work”

Activation/ Cancellation Question:

  • “Cancel my subscription”
  • “To cancel subscription”
  • “Uunsubscribe--cannot do it on the internet”

Refund Question:

  • “Refund”
  • “Refund me I have no subscription I'm awaiting your call”
  • “Refund I'm pissed off”

Product/ Service Question:

  • “I suddenly can't enter Okcupid with an error indicating invalid phone number, where this number served me in Okcupid for 5 years with no change. The common support said they cant help. I'm a premium customer with private information inside and must”
  • “Unable to access after paying for subscription”
  • “I am having difficulties with trying to purchase a membership?”

Request for Information Question:

  • “Serious inquiry about my account”
  • “I need to request a refund”
  • “Request to un ban account”

Website/ Application Question:

  • “Nothing in the app worked. I would like to talk to someone on the phone.”
  • “Issues with website”
  • “I do not like this app I even signed up because they couldn’t see who my likes were. I didn’t see where it said that you had to order premium. I don’t want to keep paying more money so I immediately canceled my prescription.”

Cards Question:

  • “Won't take my credit cards”
  • “Wont take card for subscription”
  • “Declined my card”

Staff Question:

  • “Customer service”
  • “I pay for premium service and it's not working”
  • “To speak with a customer service about my Visa”

Return/ Replace Question:

  • “Informing you for change of phone number”
  • “Can’t change photo of match”
  • “I can not change the age preference”

Shipping and Delivery Question:

  • “I read a review saying i could gen enhanced benifits for 4.95 a month. Im not coming accrost that anywhere”
  • “I can't get the forgot password email”
  • “I continue to get the message asking me to upgrade to premium to see who liked me but when I hit the upgrade button it says I already have that plan yet I still can't see who liked me”

Other Question:

  • “Claim”
  • “Someone used my phone number”
  • “Idk”

Compare OkCupid Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Zoosk
stars-rating-fill
1.6 out of 5
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