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I cannot log in. I cannot set up a new account. Noone answers my emails. I am a professional female who had been on the site maybe two weeks. started using in and emailing contacts. When I received some emails from men, went to reply and could not get into my account....
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42 comments
#1871207

Tired of their rules I stopped using OKcupid and joined Seek4Her.com - things are easier and more understandable there, women are more responsive and easy-going, it doesn't take long to understand what kind of person you are chatting with and to see if have a certain chemistry.

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ID
#506627 Review #506627 is a subjective opinion of poster.
Location
Seattle, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was banned

I have no idea what has happened. My account has been banned and I just paid $75 to join OkCupid. I have not done anything to be banned so Im wondering if Ive been hacked and I wanna know whats going on. Please get a hold of me my number is 253-229-**** so we can get this resolved ASAP.
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ID
#2497550 Review #2497550 is a subjective opinion of poster.
Loss
$75
Preferred solution
Let the company propose a solution

Cancelling my ok cupid bill

Hi, My name is Alona Bar Phone number +972 504****46 Thanks to your app I met a great guy and I would like to cancel my subscription and the payment. If there is any option to freeze my account it is also a good option for me. Thanks Alona
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ID
#2494644 Review #2494644 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv

No response from customer service

I emailed them because I have been being charged monthly for an account that no longer exists, no one has bothered getting back to me, I do not recommend ever signing up for this. I guess they find it ok to just keep charging people, and doesn't matter if the account is active or deleted. Also their site is a joke !

User's recommendation: Don't waste your time.

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ID
#2488355 Review #2488355 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have no account at list one month and someone saw me there

I met a girl through your app about five months ago. About a month ago she saw me again in the app so I logged into the app again to delete the account. In the last week they have seen me again and I do not have the app. I would be happy if you confirm in this email that in the last two weeks this email ben.jan25@***.com or this phone + 972-505***-*32 Did not exist in the system. Your answer is extremely important so as not to break up my relationship
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ID
#2487640 Review #2487640 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account issue

I was connected to some copyright compliance number rather than customer service, not even sure it was Okcupid. They make it impossible to cancel a subscription!

User's recommendation: Not accessible.

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ID
#2487169 Review #2487169 is a subjective opinion of poster.
Pros
  • Customer service evasive
Loss
$29
Preferred solution
Full refund

Is the site working?

I can't message people on my app so I don't know what's work going on it was working before now it's not working
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ID
#2486664 Review #2486664 is a subjective opinion of poster.
Location
Madison, Wisconsin

Not able to log in

My profile is banned by OKcupid , i want to join this again.. It's a nice application.. Plz help me.. I cant able to join okc

User's recommendation: it's a nice application.

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ID
#2486236 Review #2486236 is a subjective opinion of poster.
Preferred solution
Apology
I recently got locked out of my account. I would log in and it sent me to a page where it tells me to log in or join. The two pages repeated one after another no matter what i tried. So i tried to open a new account but couldnt use my info. I tried downloading the app...
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ID
#2485263 Review #2485263 is a subjective opinion of poster.
Location
Marion, Ohio

Ask questions

Hey team, Thank you for reaching out to me. Yes, I would like to contact the company again. 0Please let me know how. Thanks!
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ID
#2485172 Review #2485172 is a subjective opinion of poster.
Location
Oakland, California

Did not hear back

I emailed okCupid support multiple times and have not heard back even once. I tried separate emails on multiple occasions.
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ID
#2484567 Review #2484567 is a subjective opinion of poster.
Location
Tampa, Florida

Lock out of premium account

I am locked out of my premium account since March 1. And have not been able to login. I am sent an access code for verification through my phone number. But when I log in it says there is an error. I paid and then canceled my subscription but was not able to use the features for the remaining time afterwards cancellation. Please help with the situation and I hope I can be compensated and have My paid features extended to make up for the time lost. Thank you! Edit: I was able to log in once since this issue, but then the issue returned when I closed the app.
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ID
#2482544 Review #2482544 is a subjective opinion of poster.
Location
Katy, Texas

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Verified Reviewer

Absolute bunch of thieves

on re - subscribing all my messages and likes were gone loosing all my contacts , now okc want me to pay again to reinstate them , just a bunch of thieves avoid at all costs there's no way you can get back in touch wit these lady's they're left thinking you've just dumped them .

User's recommendation: Avoid at all cost.

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ID
#2480838 Review #2480838 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DISSATISFACTION WITH SERVICE

MARIAH'S RESPONSES TO MY CONCERNS LEAVE ME BELIEVING SHE IS NOT READING MY EMAILS. HER ANSWERS DO NOT IN ANYWAY ADDRESS WHAT I'VE WRITTEN, IN FACT, QUITE THE OPPOSITE.

User's recommendation: NO ADVANTAGE TO BEING A PAID MEMBER. SO WHAT IF YOU CAN SEE WHO LIKED YOU? I ONLY WANT TO READ MESSAGES FROM THOSE WHO ARE SERIOUS ENOUGH TO SAY SOMETHING MEANINGFUL. PLUS, AFTER SCROLLING THROUGH AND PASSING ON LIKES WHO DON'T INTEREST ME, OKCUPID JUST PUTS THEM BACK IN MY LIKES FILE. THEREFORE, ALTHOUGH IS SOUNDS LIKE I HAVE RECEIVED OVER 99 LIKES, IT IS JUST THE SAME PEOPLE OVER AND OVER.

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ID
#2478662 Review #2478662 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst of the worst ...

Original review updated by user Mar 28, 2021
The website is full of fake profiles, but at least the Customer service people are rude and incompetent. No matter how much proof you provide that the site has technical issues, they will ignore you. They make no effort to rid the site of fake profiles because they are probably creating most of them to give you the illusion that it's worth being on. Continually downgrading services while raising prices. The search function is a joke. List what you are looking for and they will show you everyone else. Set your search distance parameter for 50 miles and they show you people 100 miles away. Tell them you are looking for people older than 47 and they spam you with 41 year olds. And then tell you it's your fault.

User's recommendation: Avoid at all costs.

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ID
#2478567 Review #2478567 is a subjective opinion of poster.
Pros
  • As far as i can tell
Cons
  • Dishonest customer service
  • Lack of communication
  • Date scammers
Loss
$500
Preferred solution
Full refund

Trying to upgrade to premium account

As soon as I was able to Pre pay and Upgrade to a Premium for 6 months up front,... my account was banned, the very next day. I paid for six months and now I can't even log in.

User's recommendation: Just use it free, and don't upgrade.

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ID
#2473996 Review #2473996 is a subjective opinion of poster.

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