OkCupid
OkCupid Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OkCupid has 1.6 star rating based on 445 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend OkCupid to a friend or colleague.
- Rating Distribution
Pros: No pros, Matching personality inventory, Online dating.
Cons: Full of scammers, Lack of customer support, Being made to feel used and scammed.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OkCupid has 1.6 star rating based on 445 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend OkCupid to a friend or colleague.
- Rating Distribution
Pros: No pros, Matching personality inventory, Online dating.
Cons: Full of scammers, Lack of customer support, Being made to feel used and scammed.Recent recommendations regarding this business are as follows: "Be wary of any charges and make sure that you are fully aware if any charges are made using this service or agency", "Don’t use", "terrible customer service stay far away from this scam site", "Don’t use this app", "Beware!".
Most users ask OkCupid for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top OkCupid Reviews
"I can't open my account"
I made my account yesterday with the mail (koset763@***.com) and with my phone number 009050****0783. But today I can't sign in with my phone number or with my...
"Claim"
I don't know why my account was canceled, and I tried to communicate by email, but nobody answered. I paid for a subscription, but I can't get into my account....
Miami, Florida
Claim
I couldn’t make logging again with my subscription active
I bought a three month subscription and more or less amount it is stopped working for me. They wrote me an email. I answered them and they never fix the problem.
I don't know why my account was canceled, and I tried to communicate by email, but nobody answered. I paid for a subscription, but I can't get into my account.
I don't know why.
Could you please tell me where I can find a telephone number to speak with somebody? I don't know why it's so difficult to receive good service from you.
- Anybody be able to gave me a solution for my problem
- Even this is too difficult
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone used my phone number
My son was tricked into giving someone else the code to create an account. My code was 766167. My son had the phone and gave this code to someone because he thought he was helping.
Preferred solution: This account closed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA paid for 3 months to see my likes and it doesn't work
I upgraded my subscription for 3 months, and it doesn't work?!?
Please give me the access I paid for
Why can't I see my likes; I upgraded for 3 months
Tired of being ignored?
Start a collective complaint today and gather other consumers facing the same issue with a company. By collecting 20 signatures, you can raise awareness, and your complaint will be sent directly to the company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrongful ban
Just created OK Cupid account banned outright with no reason appeal denied appeal and they wont discuss the reasons why
- Wrongful ban
Preferred solution: Apology
User's recommendation: Don’t use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI canceled my subscription before the due date i want a refund
I canceled and deleted my subscription; they still charged me a week later. I got my bank involved as well. I definitely canceled before the due date.
- Will make up pay after you already cancelled the subscription
Preferred solution: Full refund
User's recommendation: terrible customer service stay far away from this scam site
Chalette-Sur-Loing, Centre-Val De Loire
Mon match n'arrive pas à lire mes messages
Mon match n'arrive pas à lire mes messages , merci de me dire comment faire pour que la personne lis
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount suspension
Hi okcupid,i have been trying to log in to my account to no avail,not the first time I'm experiencing this.
Please help get back my account so i can find a partner,I'm super single
I’m waiting for them to contact me further
There was an attempted debit charge for $64.99. I am not a member and I never signed up and I do not use your
User's recommendation: Be wary of any charges and make sure that you are fully aware if any charges are made using this service or agency
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSo far 3 times I have written , called and communicated asking a simple question of what to do since my phone number has changed, how do I get to my account . Each time have spent 20 to30 minutes expl
It is a 1 way communication. Ikeepwritting asking the same question mentioning the same issue burger no support no assistance no help . Not good experience ina site that more than half are scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized payments
Yes i jave sent your clients multiple email about canceling my subscription/subscriptions or monthly fees or any other fees they may take out of my bank account. I've sent these emails over the last couple of months regarding this breach of trust and i would like a full 100% refund of all and I mean all payments taking out of my account.
I would like an email sent to me by this legal team asap please. Yours truly Jerry Kirkedahl
Preferred solution: Full refund
User's recommendation: Don't use this site the do not respond to emails regarding these issues
Okcupid problems
Still haven't gotten my refund
I have reached out to OKCupid several times to get my payments reimbursed for an account I canceled in September 2024 and have not been accommodated yet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't open my account
I made my account yesterday with the mail (koset763@***.com) and with my phone number 009050****0783. But today I can't sign in with my phone number or with my mail although they are right.
And when I ask to reset my password by writing my mail, I don't get any message, although yesterday I got many messages to the same mail and the same phone number that I tried to use today. Please help me.
- Too much details
- Not easy to review the acvounts inside
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not acess my account
Dear OkCupid Support Team,
I am writing with great frustration as my issue remains unresolved despite multiple attempts to reach out.
I recently paid for a premium membership, but I am unable to access my account. When I try to reset my password, I receive an error stating that the issue is on your end and that the password reset cannot be completed.
I kindly request your urgent assistance in resolving this matter as soon as possible. Please let me know the next steps or any further information you may need from me.
Looking forward to your prompt response.
Best regards,
Vicky
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get into my account
Dear OkCupid Support Team,
I am writing with great frustration as my issue remains unresolved despite multiple attempts to reach out.
I recently paid for a premium membership, but I am unable to access my account. When I try to reset my password, I receive an error stating that the issue is on your end and that the password reset cannot be completed.
I kindly request your urgent assistance in resolving this matter as soon as possible. Please let me know the next steps or any further information you may need from me.
Looking forward to your prompt response.
Best regards,
Vicky
Preferred solution: Full refund
Atascadero, California
I am a paid Premier subscriber. I am getting email contacts but when I press on them there is nothing there. People tell me they are contacting me but I do not get messages, likes or contacts.
People tell me they are trying to contact, message me..they show up in my email but when I try to open the contact there is nothing there. This is my fifth contact with you in 10 days.
It gets fixed for one day and then everything on the site disappears. HELP I am a Premier, paying subscriber.
bettymertens@***.com. 805 534-**** HELP!!!Beware!BB
User's recommendation: Beware!
Atascadero, California
Continued difficulties with likes/contacts getting on my site.
Every two weeks I have to complain that likes and messages are not getting on my site. It was just fixed and the problem is back within two days.
Everything gets erased. bettyjmertens@***.com.
805-534-****. please HELP I am a paid subscriber!!
User's recommendation: OK CUPID FIX THIS! i am a paying subscriber!rt
About
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OkCupid is a fastest growing free of charge acquaintances and social network website. OkCupid was launched by Chris Coyne, Christian Rudder, Sam Yagan and Max Krohn. OkCupid maintains different kinds of communication options, including personal blogs, public forums, e-mail, instant messages and more. At the present time, the website has more than 3.5 million active users at the age of 30 years and younger. OkCupid offers various entertainment options for free online dating. The company helps people of both hetero- and homosexual preferences to build relationships. In addition, OkCupid enables iPhone and Android mobile applications to allow users to access their accounts from the mobile phones. Uses may as well enjoy a wide range of unique features like integration with Facebook, "stalker" and the like.
OkCupid is ranked 62 out of 241 in Dating category
Canada, USA, Europe, Asia
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Hi ..you helped me here to change my password but when I try to enter to my account they tell my that it is wrong ..help me please to enter to my account